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Tips to Improve Your Google+ Page

Thu, 06/13/2013 - 14:24 -- by Sean Arnell

Tips to Improve Your Google+Google is usually pretty vague when it comes to giving out any kind of SEO advice, but when it comes to their fledgling social media platform, Google+, they’re willing to do just about anything to garner some popularity. Recently, I received an email from Google which detailed some methods for getting the most out of your Google+ page. Since many of you still haven’t adapted to this new social media platform, I thought I’d share them here to help you get started.

 

“Keep your content fresh”

This first one speaks for itself. Make sure you’re posting content as often as possible. Do you have a new promotion, event or update for your business? Make sure you share it here.

“Post at the right time”

Google actually gives some detail about the best time to schedule an update for Google+. According to Google, the best time to schedule an update is between 10 AM, and 2 PM on weekdays. This is when Google+ usually sees the most traffic on weekdays, so your audience will be larger if your posts are scheduled during this window of time.

“Share great content, share it publicly”

Google recommends posting high quality photos in order to gain your audience’s attention. We use this practice when we post content for our clients as well, but Google+ really puts a strong emphasis on high quality images with its new cover photos.

“Record a behind-the-scenes tour”

Here, Google suggests posting videos about the inner workings of your company or group in Google Hangouts. This is a smart idea, and could be a great way to utilize webinars, or online video seminars.

“Respond to your followers”

As we’ve preached before, social media isn’t a one-way street, and it certainly shouldn’t be used like an outdated example of outbound marketing. Make sure you respond to your followers, and try to think of your posts as more of a dialogue, rather than a monologue.

 

Now that you have some context, feel free to use these as a guide to run your own Google+ page. And if you don’t have a Google+ page yet, then what are you waiting for?

How to Market Effectively During a Crisis

Thu, 06/13/2013 - 00:14 -- by Tim Smith

How to Market Effectively During a CrisisDuring a crisis, everyone is riveted. We keep watching the news or scrolling through our Twitter feeds, desperate for a new morsel of information.

Has the oil spill been contained? The cause of the crash determined? The source of tainted meat identified?

If we were on a television show, new developments would break every couple of minutes, ensuring a steady stream of thrills. But in real life, it’s murkier; progress comes slowly, and initial information may be unclear or inaccurate.

If you find your company and/or your brand in the throes of a serious marketing crisis, how do you “fill the gap” in coverage to ensure your customers, media, etc. are getting enough information to satisfy their insatiable curiosity – while steering clear of risky, unsubstantiated nuggets?

Here are a few strategies you may find useful:

  • Communicate on a regular schedule
    • People prefer predictability; even though they’re on a 24/7 schedule, it’s important for them to know they’ll receive updates at particular times so they can plan for updates (“only four minutes until the company president shares the latest information with us”).
    • Of course, if relevant new information comes to light, you should share it immediately. But even if you don’t have new information, your customers will appreciate knowing that you’ll be checking in with them every hour or so (whether it’s through updates on your website, a press conference or a tweet).
  • Be clear on what you know – and what you don’t
    • Don’t make optimistic guesses or speculate. And never shade the truth. Save yourself a lot of trouble and explain clearly what you know, what you don’t, and your plan for getting to the bottom of the situation.
  • Go behind the scenes
    • When there’s no new information to share, you can often fill time in a positive way by “going behind the scenes.” Depending on the nature of the problem, you may be able to provide facility tours to the media to show them how operations are run and the procedures you have in place.
    • The key is to provide context and show that you’re hard at work on addressing the situation.
  • Provide your own experts
    • When political candidates release a new policy initiative, they’ll often provide reporters with a list of experts who can speak knowledgeably about it (often people who have been consulted on the plan beforehand).
    • This can be an invaluable help for the public and your customers who may struggle to locate an expert on the minutiae of a particular issue. It’s also great for getting your brand’s message out. Making it easy for the media to talk to a favorable (or at least neutral) expert is far better than rolling the dice and seeing who they come up with from a cursory Google search.
  • Know when to keep quiet
    • It’s also important to keep in mind that if a media crisis is swirling and you’re not involved, it may be best to say nothing at all. It’s not possible (and may not be desirable) to shut down all social media activity during every single crisis; things happen around the globe all the time.
    • But if something major occurs and the world is riveted, even a banal and normally innocuous tweet (such as notifying customers about a sale) may seem insensitive. So when news breaks, think through your upcoming mix of social media posts; you may want to hold off on some or all.

Communicating in the midst of a crisis is never easy. But if you recognize the insatiable demand for information, emanating both from the media and the public, and try to fill that void with relevant information, you’re more likely to drown out harmful rumors and speculation.

“Feeding the beast” in the midst of a crisis may not seem like a priority – but if you want to keep the public calm and emerge with your reputation intact once the situation is resolved, it’s essential.

How to Recover from Penguin 2.0

Thu, 06/06/2013 - 23:18 -- by Sean Arnell

How to Recover from Google Penguin 2.0Have you noticed a recent drop in your website’s traffic? This could be the result of Google’s latest update, Penguin 2.0. Chances are, if you were affected by Penguin 1.0, you were also hit by Penguin 2.0. This latest update targets websites that have employed “black hat” link building techniques.

There are a number of reasons for websites to be penalized by Penguin 2.0. Here are a few of the key examples that we’ve seen so far:

  • SEO “gurus” who have farmed out their clients’ link building work internationally
  • Companies that built their link profile too quickly
  • Overuse of certain keywords in the anchor text of links
  • Websites that have a number of links from directories

Luckily, there is a cure. First, take a look at your existing link profile. Look for any domains that have a high number of outbound links. These websites are known as “link farms”. Link farms were a popular tool for webmasters who were looking to build links easily. They can sometimes have as many as thousands of links on a page. These sites are essentially considered spam. Unfortunately, whether you created the link to your website or not, you will be penalized.

This is where the disavow tool comes in handy. The disavow tool can be found in Google’s Webmaster Tools, and will remove the link from your profile. Be careful before removing any links, and confirm that they are spam first. Removing helpful links can permanently damage your domain authority.

Another way to recover from Penguin 2.0 is to pace yourself when building links. Recent evidence has suggested that Google can penalize a site if they see a spike in the number of links indexed. So, if you’re doing something like blog commenting, make sure you aren’t doing too much at once. Don’t copy and paste your link to a hundred websites in a day. Read a few blogs each day, and make interesting, and insightful comments when posting a link. Also, be sure to vary the keywords you use in your anchor text, in order to avoid overuse.

So what’s the most effective way to recover from Penguin 2.0, and build more positive links? As Google always suggests, make sure you’re constantly creating good content. Including your link in blog comments can increase your link profile, but this pales in comparison to getting a link in the body text. The only way to accomplish this is to write enough helpful content that other websites will link to in their own content. This isn’t the quickest method, but it’s certainly the most effective, and ensures that you’ll never feel the wrath of Google Penguin again.

Digital Firefly Marketing at the Mid Jersey Chamber of Commerce’s 2013 Central NJ Expo

Tue, 06/04/2013 - 18:05 -- by Sean Arnell

Central NJ Expo 2013On Wednesday, June 5th, Digital Firefly Marketing will be attending the Mid Jersey Chamber of Commerce’s 2013 Central NJ Expo, at the Grounds for Sculpture in Hamilton, NJ. We will be conducting free SEO & Social Media Evaluations for anyone interested.

The Central NJ Expo is the largest business-to-business, and business-to-consumer expo in Central New Jersey. This expo is also one of the largest networking events in the state, and provides attendees with a great opportunity to meet some of New Jersey’s premiere business professionals, (like ourselves of course).

Feel free to come out, and meet the Digital firefly Marketing Team!

How to Tell Someone Their Site Sucks

Mon, 06/03/2013 - 16:40 -- by Taylor Ritzel

How to Tell Someone Their Website SucksSince joining Digital Firefly Marketing in March, I have learned a lot. I now actually know what SEO means and can conduct keyword research, fully optimize a site, track how those keywords are doing and fix broken links. While I don’t consider myself an expert by any means and I know I still have a lot to learn, I feel like I have a pretty good idea of what a good website looks like versus a not so great website.

As an athlete, I meet with a lot of specialists, ranging from physical therapists to movement coaches to acupuncturists all the time. And while these people are the best in their fields, their online marketing presence isn’t great to say the least.  So, last week, I broached the subject. I told them the truth… their websites, suck. Like, really suck! How can they expect to be found on the Internet if Google hardly notices them? While they appreciated my candor, I don’t think everyone would, especially prospective clients. So, here are a few ways to diligently tell people that their websites suck:

 

  1. Use layman’s terms. Instead of saying your site needs to be optimized, express the fact that they have a great service to offer and it is currently not being picked up by search engines the way that it could be via their website.

 

  1. Blame the viewers. Express that their website may look great, but it is important to have concise, interesting information that is easy to read. Most people scanning a website can’t be bothered to read paragraphs of information and instead look for easily accessible information.

 

  1. Know thy enemy. It’s always a good idea for someone running business to know their competition. By viewing other similar websites, they might be able to get some good ideas on how to better promote their product.

 

  1. Welcome them to the world of social media. Most people who have a website will also have at least a Facebook or Twitter account for their business, but not have many followers. Without overwhelming them, express how great social media is and how having LinkedIn, YouTube, Google + and Pinterest accounts lead to a wider audience. You can also mention that there are ways to manage most of them in one place: Hootsuite

 

  1. Shatter their world with possibility! The sheer amount of things you can do to improve a website is astounding and can directly lead to sales. There are now countless great (and sometimes free) online tools to assess a website. Excite your potential client with the possibility of greater conversions and more awareness of their business.

 

Basically, by being positive and exciting your client, you can gently tell them how great their site could be. Of course, there are those people who just want to hear it like it is too. If I’m not trying to onboard a new client and maybe want to get back at someone for an especially intense workout, I prefer to just tell them the honest truth, their site sucks!

How to Be an Admin On a LinkedIn Company Page

Mon, 06/03/2013 - 00:39 -- by John Cashman

Got an enquiry today from one of our clients on how to make an employee an admin on a LinkedIn Company page. It’s not super difficult.

  1. Have your prospective admin follow the company page on LinkedIn. They can do this by going to your company page and clicking Follow up in the right hand corner. Once you follow it a little check will appear.

LinkedIn Digital Firefly Marketing

  1. One of the current company page admins will need to login and then click Edit on the right hand corner next to “Following”
  2. You are now on the edit page for your company. If you go about a ¼ of the way down the page you will see a section called designated admins. Type the person’s full name whom you want to be an admin. You will see their profile pop up, click on their profile and they will become a designated admin.

LinkedIn Company Page

  1. Go to the top right hand corner and click “Publish”

Now your employee should be a designated admin on your LinkedIn company page.

Developing a Good Keyword Strategy

Thu, 05/30/2013 - 15:38 -- by Sean Arnell

Developing a Good Keyword Strategy- Digital FireflyDeveloping a good keyword strategy is one of the most important aspects of SEO. We often get asked by potential clients, “how do you find your keywords?’. Here at Digital Firefly Marketing, we understand the importance of implementing the right keyword strategy, so we’ve developed a more advanced approach.

There’s a common misconception amongst some website owners that there is one magic keyword that they can apply to their entire site, which can get them to the top of Google’s page rank, and increase their traffic. That couldn’t be further from the truth. A good keyword strategy breaks down all the aspects of a site, and utilizes several, low-competition, high-search-volume keywords for each aspect.

Let’s take, for example, Digital Firefly Marketing. When it comes to a business website, the aspects that you want to target are usually the products or services. Obviously, we’re an internet marketing company, so the aspects of our website that we need to focus on are our key services; search engine optimization, social media marketing, reputation management, and web services. Using the Google AdWords Keyword Tool, we’ll input each of these services individually, and receive a list of as many as 800 keyword ideas. From there, we select a handful of the best keyword ideas based on competition, and local search volume, and apply them to our site.

Typically, we’ll take a close look at this group of keyword ideas, and choose the best one for applying to the page title, URL, H1 tag, meta description, etc. Then, this keyword, as well as the others, will be used in the content wherever they might be applicable. Keep in mind that Google discourages writing content for SEO purposes, and prefers that content is good-quality. What does this mean? It means that you shouldn’t insert keywords too often simply because using these keywords will help increase your page rank. This practice is known as over-optimizing, or keyword stuffing. We like to tell people to write their content for humans, rather than SEO purposes. Simply put, write your content, and use keywords in a way that it would make sense for someone else to read, and avoid writing content for the purpose of ranking higher in Google search results.

Below is an example of keyword stuffing, as well as an example of good keyword strategy- where the keyword is “SEO company”.

  • Keyword stuffing: “Are you looking for a SEO company? Digital Firefly Marketing is a SEO company, which helps clients with their various SEO needs.”
  • Good keyword strategy: “Are you looking for search engine optimization? Digital Firefly Marketing is a Princeton SEO company, which helps clients with their SEO strategy.”

Did you notice the keywords that were italicized? These are other keywords that are commonly associated with the term, “SEO company”. Google recognizes that when the term, “SEO company”, is used, these other keywords appear quite often. This tells Google that they must be related, so Google associates these keywords in search results.

SEO Company- Google Keyword Tool

Do you have one keyword which is very effective, yet broad enough that it fits multiple pages on your site? You might be at risk of over-optimizing for one keyword if you use it too often. Luckily, you can use keyword qualifiers in order to keep Google from penalizing your site. Keyword qualifiers are words that specify your keywords, and also define intent. So they can help improve the quality of your website visitors, while also giving your keywords some uniqueness, and variety. Qualifiers can be anything, including time & date, adjectives, and location.

Once again, we’ll use the keyword, “SEO company”, as an example. In our case, some keyword qualifiers that we can use with this term include, Princeton (location), or best (adjective). Not only do these qualifiers keep Google from penalizing our website for over-optimizing, they also define our location, and give some context of our quality.

Remember that keyword strategy can be a work in progress. Try not to get discouraged if some of your keywords aren’t increasing your page rank. In that event, don’t be afraid to search for new keywords to implement on your website. Sometimes, finding the right keywords for your site can be an art form on its own.

Do Marketing Professionals Really Need a ($100,000) Grad School Degree?

Wed, 05/29/2013 - 19:43 -- by Tim Smith

Do Marketing Professionals Really Need a Grad School Degree?To put it mildly, I’m a believer in the importance of higher education and graduate studies because without it I would never have understood the basics of marketing. But I’m also concerned that some people view grad school as a panacea — a universally applicable fallback and a sure-fire ticket to promotion to become a Marketing Executive, the way teachers still get a union-mandated pay raise if they get their master’s degree.

In a world where the value of even a college education is coming under increased scrutiny it’s worth asking: what about grad school?

There are obvious cases where a graduate degree is mandatory; you’re not going to get very far as a doctor or lawyer if you haven’t done the requisite schooling. But what about everyone else? Would an MBA, with an emphasis on marketing give them that extra edge? Often, the answer is no. There are a lot of things you could do with $100,000, and going to school because you aren’t sure what to do with yourself or you think marketing is kind of cool, could be a colossally misguided move.

If you’re taking the plunge, it’s essential to think through how the graduate experience in marketing will benefit you, and know in advance what you hope to get out of it.

If you’re doing a graduate program just to get the degree on your wall, or if only a handful of classes excite you, it’s far better (and cheaper) to take adult-ed or extension school classes. Classes today range anywhere from marketing basics to cutting edge social media applications to target audiences.

Here are a few other reasons why you want to pause before you invest $100,000 into a graduate marketing degree

Because you aren’t sure what you want to do with your life. Yes, it’s a better alternative than moping around if you’re unemployed. But it’s also expensive — and that means you need to treat it like an investment, which means you’ve done your research and really thought about how you can extract the most learning and value from it. If you’re not even sure what your ultimate goal is, you’re wasting your time and money. Go travel instead, or start a blog, or keep doing informational interviews until you get clarity.

Because your marketing career is stalled. It’s the script we’ve all heard from our parents: education is the answer! But let’s be clear: you won’t be promoted because you have a graduate degree. You may get promoted because of what you learned in graduate school and how you apply it in say a marketing campaign, which is very different — and unfortunately requires a lot more insight and effort.

Because you got in somewhere. There are great marketing professors at many universities, and you can undoubtedly learn a tremendous amount from them. But the reality is that if you’re going to make a six-figure investment, you should demand even more value — and that comes in the form of a powerful alumni network. A while back, an ambitious young man named Scott contacted me for advice; he had been a junior market analyst at an organization where I consulted. He’d applied to business school and now had a choice between a small state school where he could easily afford the tuition, or a “name brand” MBA program with a storied history, but an expensive price tag. What should he do? I’m no fan of debt, but the answer was obvious. If he was going purely for personal edification, he could probably get a wonderful education at the cheaper school. But if he was going so he could take his marketing career to the next level, it was worth investing: a marquee name on your degree and connections to the nation’s powerbrokers are worth it.

The truth is, graduate school for marketing isn’t for everyone. It’s simply too expensive, and requires too much time and effort, to take a “why not?” attitude. It can be exactly the leverage you need if you’re an ambitious, thoughtful learner who knows what you want out of the experience. But if you’re thinking about going because you aren’t sure about your direction, or because your career isn’t advancing the way you’d like, it’s important to realize: a master’s degree isn’t a magic pill that will solve all problems. It’s more like a targeted therapy: it works hard (and gets results) when you do.

 

The Best SEO Strategy for Google News

Tue, 05/28/2013 - 17:00 -- by Bobby Olivier

The Star-Ledger/NJ.com SEO Strategy for Google NewsOver the last few years, I’ve learned that with SEO, the best seo strategy for Google News is planning ahead, and it can be nearly all of the battle in the world of online news.

Obviously, in our field of constant breaking news and the continuous deadline on NJ.com, this is not always an option. But with planned events such as a trial verdict, television finale or the never-ending political events that cycle in this state, a bit of thought and pre-writing can mean the difference between 10,000 and 100,000 page hits. And having the nuts and bolts of online production squared away allow us to focus on news accuracy, since speed of posting is under control.

As trivial as it may seem, one of the best examples of the best SEO strategy for Google News has been with the often much-anticipated finales of reality-talent programs such as “America’s Got Talent,” “X Factor” and the TV juggernaut “American Idol.” A few weeks ago, “Idol” was coming to an end, and the two finalists had been determined. As the show’s TV blogger for NJ.com, I had a week to prepare two separate posts that would be ready to roll a second after the winner’s name was read.

A post was created for each of the possible outcomes, and without giving away all of our secrets, it was loaded with SEO. The headline, story, photo caption and more each contained the name of the show, the year (since more people search 2013 than the season, which isn’t readily known by most), the word “winner” and both names of the contestants. This is how the headlines read:

- ‘American Idol’ 2013 winner: Candice Glover defeats Kree Harrison  
- ‘American Idol’ 2013 winner: Kree Harrison defeats Candice Glover

No extra frills. Just the right keywords.

The posts were each written with enough detail to post immediately, under the premise that I would write through the post again and republish once it had already been published. When the night of the finale came, I had both posts open on my screen as I listened to Ryan Seacrest read, “…and the winner is… Candice Glover!” Before the confetti hit the floor, the appropriate pre-written post was published and being indexed by the Google gods.

Within minutes, my story was atop the Google news cluster (that grouping of three or four news stories at the top of a Google search) for all the important search terms and it was all golden from there. I woke the next morning with 113,000 hits. And because the Google traffic was bringing people who usually don’t visit NJ.com to the site, our unique visitors total skyrocketed for the night as well.

We, a regional news site, were fighting for hits with every major entertainment site in the world and came out on top (literally). Yes, eventually we were bumped out of the cluster by the bigger TV-writing fish who inherently carry more Google weight for such topics, but our speed and what we consider the best SEO strategy for Google News gave us that jump out of the gate. And in a on-demand 24/7 news cycle, getting a jump out of the gate can really be an advantage.

We use this technique for heavily covered trials as well. The most high-profile example in the last year or so was the Dharun Ravi case. Ravi was accused of multiple bias intimidation and invasion of privacy charges in connection to the death of Rutgers freshman Tyler Clementi, who was spied on via webcam by his roommate, Ravi, being intimate with another man. Clementi jumped off the George Washington Bridge not long after the spying took place.

The lengthy trial was covered heavily by us, other New Jersey media and most national media outlets, so once the jury went into deliberation, we began to plan and create posts for each possible outcome: acquitted of all counts, guilty of all counts or a split verdict, which was most likely. In the split verdict post, we had this headline:

- Live coverage: Dharun Ravi found guilty on most counts in webcam spying trial verdict
Yes, SEO-wise, having Dharun Ravi as the first words is optimal, but we had saved the post with his name at the front beforehand, as to make sure the URL was properly optimized as well. Within the post, we had each count broken down and whether he was found guilty or was acquitted.
Being the huge national news that it was, the post did extremely well as expected. And without our planning beforehand to avoid the panic that creating such a complicated post in real time would have created, we were able to focus on the news, not the production and give our best work.
In the online news world, being extremely fast at the switch is important, but so is accuracy. Having an SEO strategy for Google News in place, the speediness is already taken care of, and the facts can come first. It is a considerable amount of work before the news is released, but the numbers don’t lie – this is the way to go.
 

Booby Olivier is an Online News Producer, Copy Editor and Staff Writer at the Star-Ledger

The Worst Example of Reputation Management of All-time: Melky Cabrera

Thu, 05/23/2013 - 15:57 -- by Sean Arnell

Melky CabreraA while back, we took a look at a great example of reputation management, utilized by a fictional character, Barney Stinson. Today we’re going to look at an example of reputation management that is all too real. About this time last year, then San Francisco Giants outfielder, Melky Cabrera, was looking to win the NL batting title.

By the end of last summer, he was considered a cheater, and the biggest laughing stock in baseball. If you’ve been following baseball over the last couple of decades, you’ve probably guessed by now that he was considered a cheater for using performance-enhancing drugs. What makes this story so embarrassing is Melky’s unethical use of reputation management.

For a player’s first offense of violating the drug policy, Major League Baseball suspends a player for 50 games. Melky Cabrera, like many other players, decided to appeal his suspension. So what was the basis of Melky’s appeal? He was buying a supplement from his native Dominican Republic, of which he didn’t know contained synthetic testosterone.

Many players use the excuse that they weren’t aware that the supplements they were taking contained banned substances, so this wasn’t surprising. What was surprising is that the substance that Melky Cabrera claimed to be taking didn’t exist.

When Melky Cabrera found out about his impending suspension last August, he hired his associate, Juan Nunez, to purchase three websites for $10,000. These websites contained doctored information about a fictitious supplement, (which had fraudulently been spiked with testosterone), that Melky Cabrera was supposedly taking. Had this appeal worked, Cabrera would have been absolved of his first suspense, and 50 game suspension.

What Melky Cabrera’s associates had done was purchase three Spanish-language websites that actually sold health supplements. Cabrera’s people simply changed the banners, complete with pictures of the fictitious supplement. The website even had a contact number, and information for purchasing the drug.

Unfortunately for Melky, the MLB did their due diligence, and even traveled as far as the Dominican Republic to procure a bottle of the supplement. The bogus supplement was then sent to a lab in Utah for testing. Eventually, Melky admitted to taking a banned substance, and at his own suggestion was removed from contention for a batting title. Although he would have been eligible to play for the Giants in the playoffs, (who would go on to win the 2012 World Series), the team elected not to activate Melky as a result of this scandal.

So what’s the moral of the story here? If you find yourself with a reputation problem, don’t create false web content to claim your innocence. By attempting to cover up his scandal, Cabrera actually made his reputation worse in the long-term. Let’s take his online reputation, for example. Now, rather than a week’s worth of negative news articles detailing his suspension, there are tons of articles, written by very authoritative websites, which detail Cabrera’s suspension and attempted cover-up.

Melky would have been much better off accepting his suspension, which he was clearly guilty of, and done some positive reputation management instead. Believe it or not, Cabrera has actually done his share of charity work in his native Dominican Republic. He could have managed his reputation much better by, A) admitting to cheating and accepting his suspension admirably, and B) creating positive content detailing his admittance and charity work, then promoting that content to the top of Google. This would have at the very least created some measure of goodwill towards Melky, as yet another player who made a mistake, but was a good guy who was willing to admit his faults.

Last week, Melky Cabrera, now a Toronto Blue Jay, accepted his 2012 World Series Championship ring. Although, a simple Google search won’t tell you he was a champion- it will tell you that he was a cheater, and a liar.

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